Return and Refund Policy
Return & Refund Policy
Last updated: September 22, 2026
At BIO.PRINTS Shoe Co., our products are created specifically for you and produced on demand. Because each item is made after an order is placed, we do not maintain traditional inventory, and we do not accept returns or exchanges simply because a customer changes their mind, selects the wrong size or color, or no longer wants the item.
We do, however, stand behind the quality of the products we sell. If your order arrives damaged, defective, incorrectly produced, or is lost in transit, we will work with you to resolve the problem.
1. Made-to-Order Products
BIO.PRINTS products are produced on demand through our fulfillment partner, Printful.
Because products are manufactured specifically in response to each order:
- Orders cannot ordinarily be canceled once production has begun.
- Returns are not accepted for buyer's remorse or a change of mind.
- Returns or exchanges are not accepted because the wrong size was ordered.
- Returns or exchanges are not accepted because the wrong color or design was selected.
- We are unable to accept general "try-on" or fit-based returns.
Please review the product description, available sizing information, color options, and product details carefully before completing your purchase.
2. Damaged, Defective, or Incorrect Products
If your order arrives with a manufacturing defect, significant damage, printing error, or other production-related problem, please contact BIO.PRINTS as soon as possible.
Examples of eligible issues include:
- A product arriving physically damaged
- A manufacturing defect
- A significant printing or production error
- The wrong product being produced or shipped
- A design being printed incorrectly
- A product arriving substantially different from what was ordered because of a fulfillment error
For quality-related claims, we may request clear photographs of the product and the issue so that we can document the problem and work with our fulfillment partner to determine the appropriate resolution.
Depending on the circumstances, an approved claim may result in:
- A replacement product at no additional charge; or
- A refund to the original payment method.
You will not be required to return a defective or damaged product unless BIO.PRINTS specifically instructs you to do so.
3. Damaged Packages
If your package arrives visibly damaged, please photograph the package and the product before disposing of any packaging materials.
Contact us as soon as possible with:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the packaging when relevant
We will review the issue and determine the appropriate resolution.
4. Lost Packages
If your order does not arrive within the expected delivery period, please contact us so that we can investigate the shipment.
Lost-in-transit orders may qualify for a replacement or refund after the shipment has been investigated and the loss has been confirmed.
A package that is shown by the carrier as successfully delivered but cannot be located may require additional investigation before a resolution can be provided.
5. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned because an incorrect, incomplete, or undeliverable address was provided, additional shipping costs may apply if a replacement shipment is requested.
If an order has not yet entered production, contact us as soon as possible after placing the order. We will make reasonable efforts to correct an address before production or shipment, but we cannot guarantee that changes will be possible after an order has entered fulfillment.
6. Order Changes and Cancellations
Because our products are made to order, there may be a very limited opportunity to change or cancel an order after it has been submitted.
If you discover an error in your order, contact BIO.PRINTS immediately with your order number and the requested correction.
We will make reasonable efforts to accommodate the request when possible. However, once production or fulfillment has begun, an order may no longer be eligible for cancellation or modification.
7. Size and Fit
Please review the sizing information provided on the product page before ordering.
Because BIO.PRINTS products are made to order, we cannot accept returns or provide exchanges solely because:
- The selected size does not fit as expected
- A different size is desired
- The customer ordered the wrong size
If you believe the product itself contains a manufacturing defect affecting its construction or quality, please contact us so the issue can be evaluated separately.
8. Refunds
When a refund is approved, BIO.PRINTS will process the refund to the original payment method used for the purchase whenever possible.
The time required for the funds to appear in your account depends on your payment provider or financial institution.
BIO.PRINTS does not guarantee a specific posting time after a refund has been issued because processing times are controlled by the payment provider.
9. Replacement Orders
When a product qualifies for a replacement because of a manufacturing defect, fulfillment error, or other approved issue, BIO.PRINTS may arrange for a replacement product to be produced and shipped.
Replacement availability may depend on the continued availability of the original product, materials, design, or product style.
If the original product is no longer available, BIO.PRINTS may provide an alternative resolution, such as a refund.
10. How to Submit a Claim
To report a damaged, defective, incorrectly produced, or missing order, please contact BIO.PRINTS through our customer support contact method listed on this website.
Please include:
- Your full name
- Order number
- Email address used for the order
- Description of the problem
- Clear photographs of the product when applicable
- Photographs of the packaging when relevant
Providing complete information helps us investigate the issue without unnecessary back-and-forth.
Because apparently even shoes require paperwork.
11. Timeframe for Claims
Quality-related issues should be reported promptly after delivery.
For damaged or defective products, please contact BIO.PRINTS within 30 days of delivery whenever possible.
For orders that have not arrived, please contact us within 30 days of the estimated delivery date so that the shipment can be investigated.
Claims submitted outside these timeframes may not be eligible for replacement or refund.
Nothing in this policy is intended to limit any rights that cannot legally be waived under applicable law.
12. International Orders
Customers purchasing from outside the United States are responsible for reviewing the applicable shipping information, customs requirements, duties, taxes, and import restrictions associated with their destination.
International orders remain subject to the return and refund rules described above, except where applicable law provides additional consumer rights.
Where local law provides a mandatory right of cancellation, return, refund, or other consumer protection that conflicts with this policy, the applicable legal requirement will apply.
13. Policy Changes
BIO.PRINTS may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment processes, applicable law, or business practices.
The current version of this policy will always be published on this page.
14. Contact
If you have a question about a return, refund, replacement, damaged product, defective product, or missing order, please contact BIO.PRINTS through the customer service contact information provided on this website.
We will review each issue individually and work toward an appropriate resolution consistent with this policy and the requirements of our fulfillment process.